Frequently Asked Questions

We're happy to address any questions you have.

General FAQs

How far in advance should we schedule with you?

The sooner, the better. The more advance notice we get the more able we are to accommodate your request. However, you’re always welcome to try last minute and we will do our best to send someone out. We always appreciate a minimum of two weeks’ advance notice.

What's your cancellation / refund policy?

Cancellations 48-72 hrs prior to the scheduled appointment will receive a 50% refund, anything prior to 72 hrs is full refund.

No refunds will be provided for cancellations received less than 24 hours before a scheduled appointment. Cancellations received less than 48 hours before a scheduled appointment are eligible for a 50% refund.

Additionally, events with 5 or more therapists that have been booked and confirmed, will incur a 10% non-refundable fee for any cancellation or change, at any time.

Massage FAQs

What is a chair massage?

A chair massage is a 10, 15, 20 or 30 minute massage that focuses on the high tension areas of the neck, back, shoulders, arms and hands. The massage is performed on an ergonomically designed portable massage chair. You sit on the massage chair facing forward, with your head in a face rest. You don’t remove any clothing. Chair massage produces therapeutic results quickly by concentrating on the areas of greatest tension. Great for groups.

What is the difference between a table and chair massage?

A chair massage is a massage ranging between 10-60 minutes. It focuses primarily on back, neck, shoulders, and arms whereas a table massage generally focuses on the whole body. Table massages typically range from 1-2 hours, but 90 minute massages are available too.  You can also split table massage time into 30 minute increments for groups.  Chair massage can be given anywhere and is fully clothed, whereas table massage you will be asked to disrobe to your comfort level. Oils or lotions are used for table massage whereas oils are not used for chair massage although an absorbent lotion may be used on arms during a chair massage. Chair massage is given on a specially designed massage chair while table massage is given in a reclining position on a specially designed massage table.

How much space is needed for a chair massage?

Not much - only a small 5' x 6' area is needed for the therapist to set up the massage chair and have enough room to move around comfortably.

How much space is needed for a table massage?

A small 7' x 7' area is needed for the therapist to set up the massage table and have enough room to move around comfortably. We can fit into almost any hotel room.

Do I remove clothing for a chair massage?

No. During a chair massage, you remain fully clothed, though you may be asked to remove a jacket or obstructive jewelry.

In a table massage, what does disrobe to my level of comfort mean?

When receiving a table massage we want to make sure that we can get to all areas of the body. You are welcome to leave anything on that makes you feel comfortable, however, we suggest removing any undergarments so that we can work the entire back.

Do they use oils during a chair massage?

No oils are used in chair massage. Sometimes a light and absorbent lotion is applied during hand massage. Please let your therapist know if you prefer no lotion, or have any medical conditions or allergies.

What about cleanliness?

Before each massage session begins, the massage therapists will wash their hands and clean and disinfect the massage chair.  After each massage, this is repeated. Face covers for the chair are used only once and discarded and a fresh face-rest cover will be applied.

What if I want more or less pressure?

Just ask! Our massage therapists are trained to adapt to a wide variety of body types and sensitivities to pressure.

Can I ask a therapist to work just one area?

At the beginning of the massage the therapist will ask if you have any specific concerns. If you'd like the massage therapist to focus on one specific area, just ask.

Will I be tired afterwards?

Not at all! It's easy to mistake a sense of relaxation for fatigue. In fact, research has shown chair massage recipients to be more alert and focused afterwards.

Are gratuities or tips accepted?

Gratuities are not expected or necessary, but of course they are an excellent way to let the massage therapists know they've done an outstanding job. If you choose to tip, the average amount is 10-20%.

I'm pregnant. Can I still get a chair massage?

Absolutely. Massage can be very beneficial for women during pregnancy. However, be sure to let the massage therapist know you are pregnant in so they can assure your safety and comfort. This is especially true if you are in the first trimester, when it may not be obvious that you are pregnant.

Are there contraindications for chair massage?

Yes. Medical contraindications include but are not limited to: uncontrolled hypertension, uncontrolled diabetes, fractures, herniated discs, malignancy, numbness or tingling in any part of the body, especially the hands and feet. Please inform your massage therapist of any acute or ongoing health conditions before the chair massage.

How do I sit in a massage chair?

You will sit and kneel facing the therapist. Your face will be rest on a face cradle and your arms will rest in front of you on an arm rest. If you are not able to kneel, no problem. The leg rests can be removed.

How many massage therapists will I need for my event?

The ideal number of therapists needed for your event will be determined by various factors including expected traffic, available space and your budget. Contact us and we'll help determine the best strategy.

Who are your massage therapists?

Atlanta Mobile Massage and Wellness does not just hire anyone. We carefully screen, interview and check references for all massage therapists. We also interview each therapist practically by another massage therapist so we know you are getting the best therapists your city has to offer. 

How long should the massage session be?

For conventions, trade-shows and events, we recommend starting with 10-minute chair massage sessions and adjusting according to traffic. For corporate massage, 15-30 minutes is generally preferable.

Can you provide an attendant for the event?

For larger events, a booth attendant or greeter can be included in your quote – just let us know what your needs are and we'll be sure to accommodate you.

Yoga FAQs

What is a corporate yoga?

Corporate yoga is a specially designed yoga program for people who spend long hours on a computer. Specifically created for the office environment it offers stretches and pain reduction that anyone can do at a desk. It’s no-sweat which means your team won’t have to change before or after the class so can easily fit into any work day. It’s for all levels and uses a chair to modify poses so anyone at any yoga level can easily participate. Created to reduce pain and stress, it has been highly successful and the corporate wellness program.

What if I have never done yoga before?

No problem. Both our corporate yoga and our traditional mat yoga is for all levels. Each teacher offers various modifications for all poses so anyone can take part and feel great.

What if I am very inflexible?

Saying you’re too inflexible to do yoga is like saying you’re too dirty to take a bath. Everyone starts somewhere, and the more yoga and stretching you do, the more your body will feel great and become more flexible. We encourage you not to judge yourself and take it one pose at a time. You will find some poses very easy, and some difficult. That’s the same for everyone. Don’t worry. It gets easier the more you do.  Enjoy the journey.

Is yoga hard?

Yoga is created to challenge you at exactly the level you are at. There will be some poses that are challenging and some that are easy. It is different for each person.

Will yoga help me lose weight?

Yes, it can. Movement increases metabolic affect which not only can lead to weight loss, but to better health.

How can yoga help me?

Yoga can help you feel healthier, stronger, and better. It can calm the mind and balance the body. It improves core strength, neuroplasticity (the body’s ability to heal itself), and balance. It raises the immune system and metabolism while reducing stress and pain.  

Are there contraindications for doing yoga?

Yes. If you have any health issues or concerns, please let your instructor know. Modifications can be made and some poses should be avoided.

Who is yoga for?

Yoga is for everybody. Young and old, active or inactive, corporate or at home, yoga is for anyone.

Can kids do yoga?

Yoga is great for kids. It can teach them patience, meditation, self soothing, and concentration. It has been shown lower ADHD and show higher performance levels in academics. Yoga is for all ages and our specially trained kids yoga instructors can help make it fun for any age.

Can I have a yoga class in my home?

Sure! We can find a space to make any home a great yoga studio.

What kind of events is yoga good for?

Any event. We have done women’s spa days, corporate retreats, birthday parties, and yoga just because.

How often should I do yoga?

The more often you do yoga, the better. A daily practice of even 5 minutes is encouraged and can help you feel great.

I'm pregnant. Can I still do yoga?

Absolutely. Just let your instructor know so that they can make sure to modify any poses.

I can't do all the poses. Is that okay?

Don’t worry, no one can! Do what feels good to you. Take it one pose at a time. You will find some poses very easy and some very challenging.  This is natural. No one is judging you, not even yourself. 

How many people can be in a yoga class at one time?

We are happy to do private lessons for 1 or lessons for large groups. We keep the large classes at 25:1 so we can make sure that everyone is doing the poses in the best way possible. If you have a bigger group, we will have a yoga instructor as well as a yoga assistant at an additional cost.

Who are your yoga teachers?

Our yoga teachers are all highly trained individuals. They have all trained at schools that are Yoga Alliance Certified and had many years of teaching experience. They are patient, educated, and knowledgeable.

How long should each yoga session be?

It depends. Traditionally, mat classes are from an hour to 90min.  Corporate sessions tend to be shorter so they can fit into any work day.  If you are doing a home practice, even 10 minutes is encouraged and will help you feel great.

How much space is needed?

Very little space is actually required. We can find a way to make it work. Just let us know if you want corporate yoga or traditional mat yoga, how many people, and we can take it from there. Almost any conference room can work for corporate yoga, and any room can work for mat yoga depending on numbers.

What should I do after yoga?

Drinking water is the best thing to do after any yoga session. It helps flush out any toxins and increase the benefits of massage.